Excellent air duct cleaning service received (check), excellent customer service received (check), will recommend and use again (check). There was a fire recently and the smoke smell would not come out, so I contacted this company that I found by doing a google search for air duct cleaning companies in my area. They were able to come out on a Saturday morning and cleaned out everything very well, they used a disinfection spray to get the vents sanitized, and the smell is gone. They charged me a great price ( I am also ashamed to say how low it was ($250 for the unit) and they cleaned my dryer vent for FREE. I was already very pleased with the service I received in my home, but the dryer vent cleaning was an added bonus.
The best service.
I would give 10 stars for this company. I had my air duct and dryer cleaning. Perfect service. As soon as I called them to ask prices, Melanie was very polite and very clear on prices, make me feel very comfortable to have then come to my home. After complete the service [amazing job] they never try to sell services or charge more. This is the reason that in a few weeks I will have them back to clean my carpet, pressure washing and gutter cleaning, so glad I found this company.
appreciate the way they handled everything so professionally; from the initial phone call to the final payment. The customer service lady answered my call right away. She was very friendly and extremely helpful. I needed a weekend appointment,so she sent a technician to come out on Saturday. The technician came out to power wash my home. He was there a bit longer than the expected 6 hours,but that was to make sure he didn’t miss anything. He did an excellent job and my house is now ready for entertaining. The price was good too. I’m very satisfied with Eko Fresh Cleaning. Thank you.
I used Eko this morning through a Groupon deal and found them to be very responsive. I had no trouble getting an appointment, and the service provider, Emmanuel, arrived exactly on time, was very professional, and did exactly as I specified. My carpets look great. I had no problem using the Groupon coupon, the whole process was very smooth. Request Emmanuel for a great job.
After reading the reviews, I was seriously concerned. I called Eko Fresh directly and made an appointment for them to come clean my carpets and 2 sofas. They arrived in the allotted time period. They were professional, fast, and affordable. My carpets were dry within 4 hours and smelled great. I will definitely use them again!!!
I don’t think Melanie understands the importance of time and professionalism.
I booked with this company, was rescheduled and then the tech didn’t show.
I had to call and leave voicemails to get someone to call me back regarding the no call no show.
Once she called back she tried to reschedule me for the 3rd time to the next day and I explained to her that I had already missed a lot of time due to waiting for her Tech.
She spoke of management and tried to tell me to write a letter when she is management! If you’re the owner of a company, why are you trying to forward me to “management”.
She then requested that I cancel the appointment altogether because of their shortcomings. How does this help anything?
I now have a house full of moved things to accommodate the technician for space and I have to move all of these things back until I find a better carpet cleaning company.
I am truly inconvenienced, frustrated and disappointed that she conducts business this way.
I will never consider them for work again.